Printers, printers, printers! Yesterday morning I arrived at work to find a voice mail about problems with the Call Center printer. We were baffled, got the immediate problem taken care of, and kept researching. By noon, Sam was putting new toner in the Copy Room 2 HP 8100. By 3PM, Sam was taking apart the Volunteer Network/Korean department HP 5M printer. False paper jam. Oh, and the Lexmark in Gift Entry was jamming for the first time in months. And eating 5 envelopes from the env feeder every time someone printed an envelope.

By 9AM today, the Volunteer Network manager stopped me and said that their printer was jamming again. By 10AM, I had a phone call saying the Call Center printer would print to nothing but letterhead. At 11AM, I was changing the toner in the Missions HP 8100. By 11:30, I was replacing the toner in the Finance Lexmark Optra. At 12:15, Tim the printer man came and said the env feeder for the GE Lexmark was broken and we need a new one. About 1:00, Sam cleaned the Lexmark and that took care of the jamming. By 1:30, there was an email saying that the Finance printer was still printing uneven. At 2:00, Sam told me that the Gift Entry coordinator could only print email on letterhead. "Have fun," he said! At 2:30, the Copy Room copier jammed. At 3:00, Sam checked the Finance printer and said it needed a new fuser (oops, I mean Photoconducter Unit). By 3:30, there came a request through helpdesk from leadership to order a new printer for the Volunteer/Korean Department. At 4:00, there was rumors of ordering a new printer for Finance. At 4:30, Eric called Sam to help him with a problem with the executive printer. At 4:45, Sam reappeared with blackened fingers.

"What's the black stuff?" he asked. "Three guesses."

[Dorinda thinks. Obvious answers won't work here. Otherwise he won't be asking.] "Ummm...grease." [Sam shakes his head.] "Fuser." [Sam shakes his head again.] "Toner."

"Nope!" says Sam. "Gears." Gears? "Yep! They're disinegrating!"


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